Supporting Patient Responsibility and Clear Collection Documentation
Provider-directed administrative support for patient financial communications, collection follow-up, and activity reporting.
About Patient Advocacy Services
Patient Advocacy Services provides provider-directed administrative support for patient-responsibility communications, payment follow-up, and collection documentation. Each provider remains in control of its patient accounts and is responsible for its policies, billing and coding, account accuracy, financial-assistance decisions, records, payer obligations, and legal compliance.
PAS performs only the services authorized in the applicable signed agreement and relies on information and instructions supplied by the provider.
How It Works
PAS supports the authorized collection process so your team can remain focused on patient care.
Free Consultation
Call us to discuss your facility's needs. We'll explain our services and answer all your questions.
Provider-Directed Setup
Start dates, onboarding requirements, integrations, and timelines are confirmed in the applicable signed agreement and depend on access, authorizations, provider readiness, and third-party systems.
Authorized Collection Support
Our team conducts the patient financial communications authorized by the provider and the applicable signed agreement.
Activity Reporting
Receive activity reporting based on information available to PAS. Collection amounts and other outcomes vary and are not guaranteed.
Patient Financial Insights
Understanding the financial landscape of patient responsibility
The federal limits on in-network out-of-pocket maximums have increased 8% since 2020
Of patients with outstanding medical bills said that deterred them from seeking healthcare in the last 6 months
Of patients who received medical care required financial assistance for their medical bills
Of patients said knowing out-of-pocket expenses in advance impacts likelihood of pursuing care
Source: TransUnion Healthcare
Our Core Services
Provider-directed support for patient financial communications, collection activity, and detailed reporting.
Collection Support
Patient Advocacy Services supports consistent, professional follow-up on provider-identified patient balances. Results depend on account information, provider policies, patient circumstances, payer activity, and other factors outside PAS's control.
Collection Documentation
Patient cost-sharing, discounts, waivers, and collection practices may be subject to provider contracts and fact-specific federal and state requirements. PAS documents the collection communications and efforts it is authorized to perform using provider-supplied account information and policies. PAS does not provide legal or compliance advice, certify a provider's compliance, or guarantee any payer, audit, or regulatory outcome.
Building Relationships
PAS uses professional, relationship-conscious communication practices designed to reduce friction during authorized patient financial discussions. Patient reactions, satisfaction, and provider-patient relationships depend on circumstances outside PAS's control and are not guaranteed.
What Our Clients Say
Individual clients describe their experience with PAS administrative and collection-support services.
“PAS gave our team an organized process for patient-responsibility follow-up and activity reporting.”
“The team approached sensitive patient financial communications with professionalism and care.”
“They helped us organize patient-responsibility follow-up and collection documentation while maintaining professional patient communications.”
Testimonials describe individual experiences. Results vary and are not guaranteed.
Meet Our Team
Our staff supports provider-directed patient financial communications with a professional, relationship-conscious approach.
Ready to Get Started?
Schedule your free, no-obligation consultation today. We'll discuss your facility's needs and show you how we can help.
Free consultation • No obligation • Services subject to agreement