About Patient Advocacy Services
Supporting patient financial communications and documented collection activity through compassionate, provider-directed administrative services.
What Sets Us Apart
Patient Advocacy Services LLC understands that seeking help from mental health or substance abuse providers is often one of the most stressful times in a person's life. We apply this understanding during every patient interaction.
Our distinguishing factor is our emphasis on patient relationships, combining compassion with expertise when managing patient accounts.
Patient Advocacy Services provides provider-directed administrative support for patient financial communications, collection follow-up, and activity reporting. Providers remain responsible for their accounts, policies, records, payer obligations, and legal compliance.
Building Relationships
We support provider-directed communications between patients and healthcare providers using professional, relationship-conscious practices.
Clear Communication
We handle explanations of insurance benefits, EOB forms, balances, and payment requirements in a transparent, considerate way.
Patient Liaison
Our staff serves as the bridge between patients and healthcare providers, handling sensitive financial discussions with empathy.
Relationship-Conscious Support
PAS uses professional communication practices designed to reduce friction, although patient reactions and relationship outcomes are not guaranteed.
Patient Responsibility & Collection Documentation
PAS supports consistent collection activity and documentation based on provider-supplied information and approved policies. The provider remains responsible for determining its legal and contractual obligations, account accuracy, billing and coding, waiver and financial-assistance decisions, record retention, and responses to payers and regulators.
Provider-directed patient financial communications
Activity records for collection efforts performed by PAS
Reports to support provider review and recordkeeping
Detailed activity records can support authorized responses, but do not prevent an audit or guarantee its outcome
Provider-Directed Collection Support
Requirements affecting patient cost-sharing and collection practices vary by program, payer contract, patient circumstances, and applicable law. PAS performs authorized administrative collection services and documents the efforts it makes. PAS does not determine the provider's legal obligations, create the provider's policies, certify compliance, or assume responsibility for payer or regulatory responses.
Learn More About Our Team
Meet the professionals who provide provider-directed administrative support and relationship-conscious patient financial communications.
Meet the Team