Our Services
Comprehensive patient financial services designed to optimize your facility's financial health while maintaining exceptional patient relationships.
How We Help Your Facility
Our services address the critical financial challenges facing healthcare providers, from revenue optimization to regulatory compliance.
Increase Revenue
Addresses untapped patient responsibility to secure facility finances and support quality care.
Financial Compliance
Provides documented collections and detailed efforts in compliance with Florida Statutes §817.505 and the Federal Anti-Kickback Statute (42 U.S.C. § 1320a-7b).
Building Relationships
Pursues collections professionally to maintain provider-patient rapport and preserve positive relationships.
Increase Revenue
Patient responsibility left untapped doesn't just lead to potential legal issues; it also means less for your bottom line. Patient Advocacy Services can help secure your facility's financial future so that you can focus on providing your patients with unparalleled care.
Financial Compliance
Did you know that a treatment center and health care provider's failure to collect deductibles, co-payments, or co-insurance is a crime? Under Florida Statutes §817.505 and the Federal Anti-Kickback Statute (42 U.S.C. § 1320a-7b), routinely waiving patient financial responsibility can expose providers to serious legal consequences. Patient Advocacy Services not only provides real documented collections of patient responsibility, but details all efforts and attempts made.
Building Relationships
Pursuing patient financial responsibility can cause strain in the relationship between provider and patient. Patient Advocacy Services works to make each patient and their family feel valued and respected to build upon your facility's positive reputation.
What We Provide
Increase Revenue
Untapped patient responsibility is a significant source of lost revenue for healthcare facilities. We help you capture this revenue stream while maintaining positive patient relationships.
Identify and collect patient financial responsibilities
Maximize revenue from deductibles and co-payments
Secure facility finances to support quality care
Professional follow-up on outstanding balances
Financial Compliance
Healthcare facilities face significant liability risks when they fail to collect required patient payments. We ensure your facility remains compliant with all applicable regulations.
Documented collections with detailed effort records
Compliance with Florida Statutes §817.505 and Federal Anti-Kickback Statute (42 U.S.C. § 1320a-7b)
Protection against insurance carrier audits
Proper handling of deductibles, co-payments, and co-insurance
Building Relationships
We understand that patients seeking help from mental health or substance abuse providers are often going through difficult times. Our approach preserves and strengthens the patient-provider relationship.
Professional, compassionate patient communication
Clear explanation of insurance benefits and EOB forms
Transparent handling of balances and payment requirements
Preservation of provider-patient rapport
Frequently Asked Questions
Common questions about our patient advocacy and financial services.
What types of facilities do you work with?
We specialize in serving substance abuse treatment centers and mental health facilities. Our team understands the unique challenges and sensitivities involved in behavioral health billing and patient financial management.
How do you handle patient communications?
We approach every patient interaction with compassion and professionalism. Our team clearly explains insurance benefits, EOB forms, balances, and payment options. We understand that patients are often going through difficult times, and we treat them with the respect and care they deserve.
What are Florida Statutes §817.505 and the Federal Anti-Kickback Statute?
Florida Statutes §817.505 makes it a crime for healthcare providers to fail to collect deductibles, co-payments, or co-insurance from patients. Additionally, the Federal Anti-Kickback Statute (42 U.S.C. § 1320a-7b) prohibits routinely waiving patient cost-sharing as it can be considered an illegal inducement for referrals under Medicare and Medicaid. Violations can result in felony charges, fines up to $100,000 per violation, and exclusion from federal healthcare programs. We help ensure your facility remains compliant with both state and federal law while documenting all collection efforts.
How quickly can we get started?
We can typically begin working with your facility within days of our initial consultation. Our setup process is designed to integrate seamlessly with your existing systems and workflows with minimal disruption to your operations.
Will this affect our relationship with patients?
Actually, the opposite. By having us handle patient financial communications, your clinical staff can focus entirely on patient care without the awkwardness of discussing money. We preserve the therapeutic relationship while professionally managing financial matters, often improving patient satisfaction.
Have more questions?
Call us for a free consultation: (833) 554-8143Ready to Learn More?
Schedule your free consultation today. We'll discuss your facility's needs and show you how we can help improve your financial outcomes.
No obligation • Results-driven approach