Website Terms of Use & Disclaimer

These Terms apply to the Site and its general informational content. PAS services provided to a client are governed by the applicable signed services agreement, statement of work, Business Associate Agreement, platform agreement, or other written contract between PAS and that client (collectively, a Client Agreement). If these Terms conflict with a Client Agreement, the Client Agreement controls with respect to the contracted services.

PAS Pay, payment-processing features, client portals, and third-party products or services may be subject to additional terms presented when those products or services are accessed. These Terms do not amend a Client Agreement and do not create a services relationship between PAS and a Site visitor.

No Site statement, marketing description, email, conversation, course of dealing, or request made before or after termination expands PAS's contracted duties. Any change to contracted services, deliverables, record-retention duties, audit support, or liability allocation must be stated in a written agreement signed by authorized representatives of PAS and the applicable client.

PAS provides administrative and patient-financial support services to healthcare and behavioral-health providers. Depending on the applicable Client Agreement, services may include patient financial communications, account support, payment facilitation, collection efforts, reporting, and documentation.

When stated in a Client Agreement, PAS may act as a provider's limited agent to conduct first-party collection efforts concerning patient-responsibility amounts owed to that provider. That limited authority does not make PAS the provider's general agent, billing department, compliance department, compliance officer, auditor, records custodian, payer representative, legal representative, or guarantor.

PAS is not a healthcare provider or treatment facility and does not provide medical, clinical, psychiatric, psychological, therapeutic, diagnostic, legal, tax, accounting, insurance, billing or coding, or regulatory advice. PAS does not diagnose patients, determine medical necessity, recommend treatment, make admission or discharge decisions, supervise care, or guarantee a clinical, financial, legal, or regulatory result.

PAS relies substantially on information, records, balances, coding, benefit information, instructions, policies, and authorizations supplied by providers, patients, insurers, processors, and other third parties. Unless a signed Client Agreement expressly requires otherwise, PAS does not independently verify every item of third-party information, submit healthcare claims, select billing codes, create clinical documentation, maintain a provider's official records, defend audits or recoupments, or reconstruct provider-controlled records after access ends.

Treatment centers, healthcare facilities, clinicians, insurers, laboratories, pharmacies, and other third parties are independent from PAS. Unless stated in a signed written agreement, PAS does not own, operate, control, manage, supervise, employ, certify, accredit, recommend, or endorse a provider or its personnel.

PAS's work for, communication on behalf of, or identification with a provider does not create a partnership, joint venture, fiduciary, employment, referral, or clinical relationship. It is not a warranty regarding a provider's ownership, licensing, accreditation, staffing, safety, quality, suitability, legality, performance, billing practices, or patient outcomes.

To the fullest extent permitted by law, PAS is not liable for the acts or omissions of an independent provider or third party, including injury, loss, delay, denial of care, billing dispute, privacy incident, regulatory violation, or other harm arising from that party's operations or services. Any listing, link, testimonial, logo, or reference is informational only. Users must conduct their own investigation and make independent decisions about providers and care.

Each provider retains control over and responsibility for its business and clinical operations and for decisions that law, payer rules, professional standards, or contract place on the provider. PAS may support a provider's processes or documentation but does not replace management, compliance personnel, licensed clinicians, billing professionals, accountants, or legal counsel.

Nothing in these Terms transfers to a provider responsibility for PAS's own obligations under a signed Client Agreement or any non-waivable law applicable directly to PAS.

• Ownership, management, staffing, supervision, licensure, certification, accreditation, and facility operations.
• Patient screening, consent, admission, diagnosis, medical necessity, care planning, treatment, medication, monitoring, safety, discharge, referrals, and clinical outcomes.
• Accuracy, completeness, authorization, and legality of provider-supplied patient, insurance, charge, coding, claim, service, balance, adjustment, refund, and account-status information.
• Pricing, patient-responsibility policies, hardship determinations, waivers, discounts, payment plans, refunds, balance billing, and provider-required notices or disclosures.
• Benefit coverage, eligibility, network status, prior authorization, medical necessity, reimbursement, and final amounts owed by a patient or payer.
• Compliance with laws, regulations, payer contracts, program requirements, privacy and security duties, record-retention rules, and consumer-protection requirements applicable to the provider.
• Ownership, custody, integrity, retention, backup, export, and production of medical, billing, payment, audit, and other provider-owned or provider-controlled records.
• Timely review of PAS work and prompt notice of errors, disputes, changes, payment activity, complaints, legal representation, bankruptcy, identity theft, cease-contact requests, or other facts affecting an account.

A provider submitting accounts, information, instructions, or requests to PAS represents on a continuing basis that it is authorized to do so; that submitted services, charges, balances, coding, records, notices, consents, and payment status are accurate, lawful, documented, and current; and that it has a lawful basis and all permissions needed to share information and authorize communications through the permitted channels.

The provider must not direct PAS to misrepresent a balance, payer determination, provider relationship, legal requirement, clinical fact, or PAS's authority. It must promptly correct or recall information that becomes inaccurate, incomplete, disputed, unauthorized, or no longer current. PAS may rely on provider representations and may reject, suspend, return, or stop work on an account or instruction PAS reasonably believes is inaccurate, incomplete, disputed, unauthorized, unlawful, unsafe, or inconsistent with PAS policy.

Access to a provider's system, drive, spreadsheet, ledger, or other platform does not transfer ownership or custody to PAS. The provider remains responsible for administrator rights, authoritative copies, backups, user management, preservation, and lawful production of its records.

Each party remains responsible for laws and duties that apply directly to its own conduct and cannot be transferred by contract. Subject to that rule and the Client Agreement, the provider retains responsibility for its care, charges, records, notices, consents, authorizations, billing and coding, payer participation, financial-assistance policies, refunds, account validity, and instructions to PAS.

PAS records, templates, reports, workflow suggestions, and administrative services do not constitute a legal opinion, approval of provider conduct, certification of compliance, or guarantee of a payer, audit, collection, or regulatory outcome. Potentially relevant requirements are fact-specific and may include healthcare fraud-and-abuse, patient-brokering, fee-splitting, false-claims, licensure, privacy, security, breach-notification, substance-use-disorder confidentiality, insurance, surprise-billing, debt-collection, telemarketing, payment, accessibility, and consumer-protection rules. This list is illustrative, not exhaustive.

The Site provides general information about PAS and its administrative services. It is not medical advice and must not be used to diagnose or treat a condition, select a provider, make an admission or discharge decision, or delay professional care.

PAS is not an emergency, crisis, or clinical-support service. Do not use the Site, contact form, email, or PAS Pay to request urgent medical or behavioral-health assistance. In an emergency, call 911 or the appropriate local emergency service. People in the United States experiencing a mental-health or substance-use crisis may call or text 988.

Site content about patient financial responsibility, collections, insurance, documentation, audits, privacy, or law is general information only. It is not a legal opinion, compliance certification, or assurance that a particular practice is lawful. Requirements are fact-specific and may change.

Providers must obtain advice from qualified professionals familiar with their operations, payer mix, contracts, locations, and patients. No conversation, proposal, website statement, report, checklist, template, workflow, or other PAS communication waives this disclaimer or becomes legal or compliance advice.

PAS may use reasonable professional judgment and commercially reasonable efforts where required by a Client Agreement, but those standards do not create a guarantee, warranty, fiduciary duty, or obligation to achieve a particular result. Past results, examples, estimates, projections, statistics, and testimonials are illustrative only. Actual results depend on provider practices, patient circumstances, payer decisions, economic conditions, law, and the accuracy and timeliness of information supplied to PAS.

• PAS does not guarantee any amount or rate of collections, revenue, reimbursement, recovery, cost savings, or profitability.
• PAS does not guarantee that a patient, insurer, plan, or other payer will pay a charge or pay by a particular date.
• PAS does not guarantee benefit eligibility, coverage, authorization, network status, medical necessity, claim approval, or payer information.
• PAS does not guarantee a provider's performance, conduct, legal compliance, safety, services, or outcomes.
• PAS does not guarantee that collection efforts, reports, or documentation will prevent or resolve an audit, investigation, complaint, chargeback, denial, recoupment, lawsuit, or enforcement action.
• PAS does not guarantee the completeness, retention, reconstruction, availability, or audit sufficiency of provider-owned records or systems after PAS access is restricted or services end.
• PAS does not guarantee uninterrupted, secure, timely, or error-free access to the Site, PAS Pay, a portal, payment functionality, or a third-party service.
• PAS does not guarantee that content, reports, projections, examples, testimonials, statistics, or materials are free from errors, omissions, delays, or inaccuracies.

Amounts displayed or communicated through the Site, PAS Pay, a portal, invoice, estimate, explanation of benefits, or other source may be preliminary and may change after claim processing, adjustment, appeal, payment, or provider review. An explanation of benefits is not necessarily a bill and does not by itself establish the final amount owed.

The applicable provider is responsible for the underlying charges and final determination of a patient account. PAS may communicate or facilitate payment on a provider's behalf but does not insure or guarantee the services, charges, coverage, coding, or provider determinations. Questions or disputes about care, charges, insurance, refunds, or balance validity should be raised promptly using the contact information on the applicable communication.

Transactions may be subject to the terms, availability, security controls, and decisions of banks, card networks, processors, and other third parties. To the fullest extent permitted by law, PAS is not responsible for a third party's independent outages, delays, declines, reversals, fees, acts, omissions, or security practices.

Use of the Site is also subject to the PAS Privacy Policy. A Client Agreement or Business Associate Agreement controls PAS handling of client data to the extent applicable. Do not submit medical records, detailed treatment information, payment-card data, passwords, or other sensitive information through a general website form or ordinary email unless PAS specifically directs you to an approved secure channel.

PAS uses safeguards designed to protect information, but no system, transmission, storage method, or security control can be guaranteed completely secure, continuously available, or error-free. Users are responsible for authorized account activity, strong credentials, secure devices, appropriate permissions, and prompt notice of suspected compromise or personnel changes.

By supplying contact information, you authorize PAS to respond through the channels you use or authorize, subject to applicable law. Carrier, message, and data rates may apply. Do not use the Site or an account as the only copy of any record; maintain appropriate backups.

You may use the Site only for lawful purposes and in accordance with these Terms. PAS may restrict or end access when reasonably necessary to protect users, systems, PAS, clients, or third parties; address suspected misuse; comply with law; or enforce an agreement.

• Do not violate law or another person's rights; impersonate another person; misrepresent authority; submit false or unauthorized information; or interfere with the Site or another account.
• Do not attempt unauthorized access, bypass security, introduce malicious code, scrape or harvest data, reverse engineer restricted software, or test vulnerabilities without written permission.
• Do not use the Site to threaten, harass, defraud, exploit, or transmit unlawful, infringing, or harmful material.

The Site and its content, design, text, graphics, logos, trademarks, software, and materials are owned by or licensed to PAS and protected by law. PAS grants a limited, revocable, nonexclusive, nontransferable right to access and use the Site for its intended informational purposes. No other right is granted.

If you voluntarily provide feedback, you grant PAS a perpetual, worldwide, transferable, sublicensable, royalty-free right to use and modify that feedback, provided PAS may not use protected health information contrary to law or an applicable Business Associate Agreement.

The Site may link to or interact with websites, applications, processors, portals, or services PAS does not control. A link or integration is for convenience and is not an endorsement. Third-party use is governed by that third party's terms. PAS may use vendors to support the Site or contracted services subject to applicable agreements and law.

PAS is not liable for delay, interruption, failure, or loss caused by events beyond its reasonable control, including severe weather, disaster, fire, epidemic, labor dispute, civil disturbance, war, terrorism, governmental or court action, utility or telecommunications failure, internet or cloud outage, cyberattack, third-party platform or processor failure, supply shortage, or change in law. This does not eliminate a non-waivable duty PAS has under applicable law.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND PUBLICLY AVAILABLE CONTENT ARE PROVIDED AS IS AND AS AVAILABLE, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. PAS DISCLAIMS IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, SECURITY, AVAILABILITY, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

PAS DOES NOT WARRANT THAT THE SITE OR CONTENT WILL MEET YOUR REQUIREMENTS; BE CONTINUOUS, TIMELY, SECURE, CURRENT, COMPLETE, OR ERROR-FREE; OR THAT DEFECTS, ERRORS, OR OMISSIONS WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THESE TERMS MAY NOT APPLY TO YOU.

TO THE FULLEST EXTENT PERMITTED BY LAW, PAS AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, AND AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, BUSINESS, DATA, OR GOODWILL; BUSINESS INTERRUPTION; OR COST OF SUBSTITUTE SERVICES ARISING FROM THE SITE, PUBLIC CONTENT, OR RELIANCE ON THEM, EVEN IF ADVISED SUCH DAMAGES ARE POSSIBLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, THEIR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM THE SITE OR PUBLIC CONTENT WILL NOT EXCEED US $100. These limits do not apply to liability that cannot lawfully be excluded or limited. Liability arising from contracted PAS services is governed by the applicable Client Agreement.

No Site content, disclaimer, marketing material, or voluntary assistance expands or waives a damages exclusion, liability cap, exclusive remedy, claim procedure, indemnity, or other risk allocation in a Client Agreement. To the fullest extent permitted by law, a Site-related claim must be filed within one year after it accrues unless law prohibits that limitation.

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless PAS and its owners, officers, employees, contractors, agents, licensors, and affiliates from claims, proceedings, damages, losses, liabilities, penalties, fines, costs, and reasonable attorneys' fees arising from your misuse of the Site; breach of these Terms; submitted information, instructions, or materials; violation of law or another person's rights; or, if you act for a provider, that provider's care, operations, charges, coding, claims, balances, policies, compliance, acts, or omissions.

This provision does not require indemnification to the extent a claim is finally determined to result from PAS conduct for which indemnification cannot lawfully be required. Indemnification arising from contracted services is governed by the Client Agreement.

PAS may modify, suspend, or discontinue part of the Site and may update these Terms. Updated Terms will be posted with a revised effective date and apply prospectively. Product descriptions, availability, personnel, features, security measures, and service capabilities may change. A marketing description is not a binding commitment unless incorporated into a signed Client Agreement.

Termination, expiration, account closure, or revoked credentials may end PAS's authority and ability to access provider-controlled systems or records. PAS is not responsible for a provider's failure to export, preserve, reconcile, or request authorized transition assistance before access ends, subject to the Client Agreement and non-waivable law.

Assistance PAS voluntarily provides during or after a transition is a courtesy unless expressly required by a signed Client Agreement. It does not revive an agreement, create an ongoing audit, retention, reconstruction, records-custody, or payer-response duty, waive a limitation, or make PAS responsible for provider records or audit results.

These Terms are governed by Florida law without regard to conflict-of-law principles. Subject to a controlling Client Agreement and applicable law, an action arising from these Terms or the Site must be brought in the state or federal courts located in Palm Beach County, Florida, and each party consents to those courts' jurisdiction and venue.

Before filing a non-emergency Site-related claim, each party will provide written notice describing the dispute and requested resolution and allow 30 days for informal resolution. This does not prevent emergency relief, compliance with a legal deadline, or exercise of a right that cannot lawfully be delayed.

If a provision is unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions remain effective. PAS's failure to enforce a provision is not a waiver. You may not assign these Terms without PAS's written consent. PAS may assign them in connection with a merger, reorganization, financing, asset sale, change of control, or Site operation.

These Terms and incorporated policies are the entire agreement regarding Site use and do not create third-party beneficiary rights. Provisions that by their nature should survive, including ownership, disclaimers, liability limits, release, indemnification, and dispute terms, survive termination or discontinued use.

Questions may be directed to Patient Advocacy Services, LLC at info@patientadvocacyservice.com or (833) 554-8143.